SureStay Hotel by Best Western Tehachapi · Tehachapi

Nice, Clean Hotel Entirely Ruined by Hostile ManagementI am giving this property a 1-star rating solely because of the extreme rudeness and lack of professionalism from the hotel manager. The front desk and housekeeping staff keep the property nice and clean, but the management's customer service is completely unacceptable.I called multiple times to adjust my booking dates due to a massive scheduling conflict. Instead of trying to assist a paying customer or offering an empathetic solution, the manager huffed at me over the phone. She aggressively passed the buck, claiming that Booking.com was lying and insisting that only the platform could fix the issue. To make matters worse, the property immediately pushed my $231 charge through the second I hung up the phone.Even if strict booking windows or cancellation policies mean a date change cannot be granted, a professional manager delivers that news with basic human decency. She easily could have checked availability over the next few months to retain my business, especially since this location is cheaper than neighboring properties. Instead, her hostile and defensive attitude entirely ruined my experience. I will not return.