Premier Inn London Gatwick Airport · Gatwick

To start off, due to a Premier Inn IT problem, when we booked our stay, we never received a confirming email. We phoned to have this corrected and PI rebooked the room for us. However, we were then billed twice. We contacted PI several times (not easy from Vancouver and not cheap) and were told that the problem was “in limbo” and would be fixed soon. It never was. We continued to make calls, with no result. We had to have our Credit Card company chase after PI. They finally got our money back. No apology from PI. Our hotel stay was not great. I have stated this before but again, the check-in equipment was not functioning properly and we had to have a staff member process our room. Our room was about as far away from the lifts as it could possibly be. The room was about 28 degrees when we entered. The phone was not working (the wall jack was broken). We didn’t realize this until we were ready for bed & wanted to set a wake-up call, and couldn’t. The handheld shower had come unscrewed so, I had to fix it (couldn’t call…). We went down for dinner, ordered our food and waited an hour before the mains were delivered (and this was only after asking where it was). So, even though we have stayed at PI many times, it is now likely time for a permanent change. We will not be surprised if we receive no response from this review.