Murrieta Hot Springs Resort · Murrieta

We came here for Christmas vacation to enjoy some alone time together without having to worry about family. Almost everything was wonderful. All the staff we interacted with were kind and helpful from the front desk help to the bartender. However, our biggest gripe was that part of our overnight amenities included unlimited robe and towel exchange. We requested for a change twice; once in the morning and second in the afternoon. We waited half an hour in the morning which was fine; it was probably due to people checking out, inventory check, etc. However, the second time, we waited 4 hours. We called the front desk, went into the bathhouse, and returned to the front desk. We finally got the robes and towels changed out. As much as we love everything else and want to come back again, we felt like the towel and robe exchange is keeping us from doing another overnight stay since it was an amenity we were not able to easily access despite its inclusion. But we love it so much that we are also considering getting our own bath robes and bringing it to not deal with the exchange. Hence, the 3-star rating.