SK Heathrow Hotel · Hayes

I have booked this last minute due to unexpected business trip to work on site. I did not read reviews before I booked it . I would say I have never been in a hotel where cleanliness is not being considered as part of hotels day to day activities. I was booked in to stay in a room which whe n I booked it was a bigger room in the pictures and when I walked into it it was a small tiny room with double bed that had just a bed which was stiff and a toilet that did not open . This room was as small as my bathroom and I was supposed to stay in it. I complained that the bathroom door could not be opened and was transferred to a king size room saying it’s the best room in the building . Interesting fact about this room is that the windows on this room does not close and there is no aircon in the room . To make things worse there is an afghani restaurant behind the hotel sharing the building and the delivery drivers would come and pick orders late at night . So there was people making noise till very late . Also the shower in the bathroom does not work properly and gives out water very hot or very cold and no worm water. And by the way there was loads in women hair in the bathroom and the carpet on the floor had stans and marks and looked dirty . In one sentence I would say staying here at this hotel was violation of my human rights . You pay little to get nothing and I am not sure how there are 5 star reviews unless they are writing themselves