National Exchange Hotel · Nevada City

My wife and I visited Nevada City for the first time in late July and were genuinely excited to stay at the National Exchange Hotel. We loved Nevada City and there’s a lot to like about the property - it's beautiful, full of character, and our king suite (Room 210) was very comfortable and thoughtfully designed. That said, a few issues took away from what could have been an exceptional stay - and more concerning, they were never addressed despite multiple attempts to follow up directly with the hotel's general manager. First, the “private” balcony attached to our suite was not truly private. Due to its proximity to a shared space and unclear signage, other guests repeatedly occupied it. I had to personally ask people to leave, which was uncomfortable and not what you expect when booking a premium room with a private amenity. Second, the body wash dispenser in the shower was empty upon arrival - likely a simple oversight, but another detail that detracted from the experience. Finally, we noticed two separate bar charges on our invoice, even though we only visited the bar once (two glasses of wine total). Multiple emails after our stay were sent to the general @info address and directly to the GM seeking clarification. We still have not received a response. Individually, these are manageable issues. What’s disappointing is the lack of follow-up or response from management after multiple attempts. For a hotel at this price point and with this reputation, I would expect better communication and accountability. The hotel has tremendous potential and clearly gets a lot right - but attention to detail and guest follow-through matter just as much as aesthetics.