Hilton Garden Inn Eugene/Springfield · Springfield

I stayed in Room 234 of this hotel from August 9 to August 10. On the morning of the 10th, I discovered over a dozen extremely itchy red bites across my neck, arms, chest, and waist caused by bedbugs. Since I was on a tour booked through a travel agency, I informed our tour guide, who escalated the issue to the agency to liaise with the hotel. I also sent an email directly to the hotel attached with alarming photos of my bites. However, the hotel has not offered a single word of apology to this day. Instead, they tried to dismiss their failure to clean properly by using a temporary mix-up by the travel agency—who initially submitted an incorrect check-in date before quickly correcting it—as an excuse. The travel agency coordinates hotel stays for hundreds or thousands of tourists across the US daily, and while their staff made a minor administrative mistake, it was promptly corrected. Yet, the hotel completely ignored my email, which contained the correct check-in dates and photographic proof of the bedbug bites, and instead seized upon the agency's minor error to make a scene. The management of this hotel shows a total disregard for guest well-being and passes the buck at every turn. I have to ask the hotel manager: If you stayed at a hotel, got bitten by bedbugs, and were completely ignored, how would you feel?