Hyatt Place Gilbert · Gilbert

This condition of this hotel was unacceptable. This room was gross. There is mold around the shower chalk, there were loose shower tiles and something was growing under them. The whole bathroom smelled like poop. I booked with my points, which I have a LOT of. They gave me the worst possible room, and when I asked to switch I got the corporate answer, sorry rooms are preassigned, there's nothing we can do. The reason I have 500,000 points is because I have spent a LOT of money staying at Hyatt properties and generally I like Hyatt House particularly for business travel. Going to have to rethink where I stay, it certainly won't be this hotel, ever again. YUCK.