Spark by Hilton Redlands · Redlands

This was one of the most frustrating and dishonest hotel experiences I’ve ever had. After I checked out, I was blindsided with a $100 charge for “damages” to the room—damages that I did not cause and that were never mentioned during my stay or at checkout. Let’s be clear: this feels like a blatant cash grab. The room was left in completely normal condition, and there were zero issues raised while I was there. Only after I left did they suddenly decide to tack on an extra fee with no warning, no explanation, and no credible evidence. When I contacted the hotel to dispute the charge, I got vague, generic responses and absolutely no proof to justify it. No photos, no documentation—nothing. Just “trust us,” which is unacceptable when you’re taking money from a guest. This kind of behavior is completely unprofessional and undermines any trust a customer should have. It gives the impression that this hotel is willing to make up charges and hope guests won’t fight back. Do yourself a favor: if you stay here, document everything. Take photos, videos—whatever you need—because apparently that’s the only way to protect yourself from being hit with bogus fees after the fact. I will not be returning, and I strongly recommend others think twice before booking here unless they’re comfortable risking surprise charges with no accountability.