Harrah's Resort Southern California - A Caesars Rewards Destination · Funner

We stayed at Harrah’s Resort Southern California on March 23–24, 2026 to celebrate a birthday, including a paid suite upgrade and dinner at Hell’s Kitchen. The next day we visited The Dive Pool expecting the same high standard of service. Upon arrival, a staff member gave us wristbands and instructed us to reserve a daybed via QR code. While following these instructions, Madison approached us in a very rude, condescending manner and told us to “get up, stand, get up and complete the purchase.” Shortly after, Madison returned with supervisor Kylie and two security guards. Kylie did not greet us or offer assistance. She falsely accused us of using inappropriate language, which we strongly dispute. When we asked for her name, she refused to provide it in writing and only pointed to her tag. We were given a business card with no name and a phone number (760-975-9735) that led to generic voicemail. We left a message and never received a response. We remained at the pool for about two hours after payment. No staff offered food or drinks, and our daybed remained unused. We reported the incident to Hotel Supervisor Jackie Madara. This experience reflects rude, unprofessional conduct and poor management. We hope the resort takes this seriously to prevent future guests from being treated the same way.